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Medical Communications

Your Focused and Trusted Medical Communications Partner

PPD’s global medical communications team is focused on health care.  We are passionate about improving patient health and providing quality medical information services to our clients and their customers through our multichannel contact centers.  We build lasting partnerships with our clients and respect the trust they place in PPD as their medical communications provider.  Our clients value PPD as demonstrated by:

  • A 93 percent year-over-year annual contract renewal rate
  • A 10+ year partnership with more than 40 percent of our clients
  • A 5+ year partnership with greater than 60 percent of our clients

Proven Global Experience

The PPD team is dedicated to helping you navigate unique regulatory and compliance requirements to ensure successful execution of your medical communications objectives in the U.S., Canada, Latin America, Europe and Asia Pacific. Our expertise is built on a 25-year track record of success in medical information and safety contact center services.  Our global team is comprised of highly trained and experienced healthcare professionals and life science graduates.

The PPD medical communications team has:

  • Managed more than 16 million medical information inquiries
  • Documented more than 3 million adverse events and product complaints
  • Supported more than 110 product launches
  • Prepared more than 8,000 standard responses to address inquiries

Comprehensive Contact Center Services Customized to Meet Your Needs

PPD provides comprehensive services that can be customized and integrated for a seamless full-service solution or provided on a stand alone basis to meet a specific need.  Our experienced staff including pharmacists, nurses, physicians, medical writers, life science graduates, epidemiologists and regulatory experts coordinate services to ensure that you receive the highest level of service and a solution that maximizes your product’s life cycle.

  • Medical information inquiry management — PPD leverages our around-the-clock contact centers to field your customers’ drug and device inquiries and provide patient education and troubleshooting
  • Adverse event and product quality complaint management — our experienced team recognizes adverse events and product quality complaints, and documents them according to your established procedures and local regulatory and safety requirements
  • Marketing program support — we promote strong relationships and brand loyalty by providing timely, compliant and consistent communications to your valued customers that help drive adherence and persistency
  • REMS support — leveraging PPD’s proprietary REMS platform, we offer patient and stakeholder education and inquiry management integrated with PPD’s expert epidemiology and associated teams
  • Medical information responses — we offer standard responses internally prepared by highly experienced, PharmD medical writers as well as frequently asked questions (FAQs) to guide medical communications staff in regulatory-compliant responses to inquiries
  • Product recall and crisis management — PPD’s contact center manages product recall and crisis support calls, planned and unplanned. Our team is prepared to provide assistance with media events and other spikes in call volume
  • Clinical trial support — we facilitate trial recruitment by providing patient and physician referrals to active clinical trials. As your medical communications partner, we also assist in educating potential patients by providing product and study protocol information
  • Comprehensive technology suite and innovative tools — our state-of-the-art tools and processes are customizable and can be easily integrated with your existing systems. We can leverage our proprietary database for your program or use your systems
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